• Please call us at (585) 256-3550 to schedule an appointment.
• Patients are seen by appointment only or in a serious emergency.
• Emergencies are handled through our professional answering service at (585) 258-4840.
• If it is necessary to cancel an established appointment, we appreciate 24 hours notice.
• All new patients will need to bring their insurance card and photo ID.

Insurance

We accept most major insurance plans with the following exceptions: We do not participate with United Healthcare, no-fault or Workers’ Compensation. All copays, coinsurances and deductibles are due at the time of service. We accept cash, checks, and Visa, MasterCard, Discover and American Express cards.

Financial Policy

Our primary focus has and will always be superior patient care, and we encourage you to contact our office if a problem should arise regarding your account. Recognizing the need for patients to understand what is expected regarding payment of medical services, the following outlines patient responsibility in regard to our financial policy.

All copays, coinsurance and deductibles required by your insurance company must be paid in full at the time services are rendered. If you cannot pay your copay, etc. at time of service, you may set up a recurring payment plan. We reserve the right to charge a $50.00 service fee to any account where payment has not been made at the time of service.

It is the patient's responsibility to be aware of the contract benefits of his/her insurance carrier. If your insurance requires referrals for full benefits to be paid, it is your responsibility to verify that the referrals are in place prior to your visit. The financial responsibility of your visit is determined by your insurance company and we are required by your insurance company to collect this amount.

If you do not have insurance, payment in full is expected at the time of service unless financial arrangements have been made in advance with our practice manager. We accept cash, checks, and Visa, MasterCard, Discover and American Express cards. If you are in need of any additional services during your office visit, payment in full is required at the time of service at our current rate of reimbursement or a recurrent payment plan can be set up.

Responsibility for payment for services rendered to the child/children of divorced or separated parents rest with the parent who seeks treatment. Any court ordered judgement is between the individuals involved, without including our facility.

All accounts 30 days or more past due will be turned over to a collection agency. Any and all fees (including interest) associated with the collection agency will be the financial responsibility of the patient. Any account over 90 days that has been sent to collections may result in the discharge of the patient from our practice.

In the unlikely event your payment is returned to us for insufficient funds, a fee of $20.00 will be added to your account to reprocess the payment.

It is our hope that you will find this information helpful. If you have questions, please ask to speak with our practice manager at (585) 256-3550.

Questions?

Contact our Office Administrator, Jenny Potter at 585-256-3550.

Jenny Potter is a 2002 graduate of Nazareth College, where she received her Bachelor’s Degree in Accounting. Jenny has over ten years of medical billing and office administration expertise. She joined the practice in 2012 and became office administrator in 2015. Jenny received her Certification in Medical Office Management (CMOM) in 2018.